Lead Gen: How conversion optimization for call centers is similar to (and different from) online…
How the Conversion Sequence Heuristic can be applied to verbal conversations with the customer.
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Rebecca Strally, Senior Optimization Manager, MECLABS Institute. Rebecca helps plan tests and design experiments for Research Partners. Rebecca holds a B.A. in history from Mercer University, where she worked and volunteered at several museums. She is currently working on an MBA at the University of North Florida part time. In her free time, Rebecca enjoys reading comics and cheering at roller derby bouts.
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