Online Ads Tested

We examine research findings to discover which ads perform better, those that "stand out" from host site content or those that "blend in". EDITOR'S NOTE: This Research Brief was also presented as a live Web clinic. You can download…

Optimizing Site Design

We examine how technology itself can present barriers to conversion. The architecture we use to manage our business may not be the same structure we should use to market it. Our business is to serve our customers, make it easy for…

Optimizing Site Design

We examine how reducing customer anxiety by matching your site's appearance to prospects' preconceptions and expectations increases conversion to sale. EDITOR'S NOTE: This is a 1,500-word version ("Brief") of a 10,000-word live…

MySpace Suing over Social Network SPAM

MySpace has filed suit against Scott Richter, CEO of Media Breakaway, claiming he and his company were actively “spamming” millions of MySpace users in violation of the CAN-SPAM Act and other federal and California state statutes. The suit…

Sense of Urgency

Does using urgency in an order process increase conversion and drive more sales? Whether you are a car dealership buying time on television to announce offers and discounts on all vehicles purchased before a particular date, or you're an…

How do You Stop Shopping Cart Abandonment?

Your landing page could be a marketing expert’s dream, complete with credibility factors, bold text, and a natural eye path. But what happens when a customer proceeds to checkout and they become suddenly hesitant of their purchase because…

Are video clips medium-agnostic?

That is to say, if you create a video clip to run on TV, will it be received just as well on the web or on a mobile device? Marketers everywhere might hope that the answer to this question is yes. It would certainly cut down on budgets…